Information about working with us

This page contains general information about how to get the best out of trading with us and links to useful resources.

First time customers

If you are buying from us to resell to your customers at a profit then you are welcome to use our site and purchase from us. If you are buying only for yourself then please use a retail site to make your purchase.

Please note that we sell wholesale and also will dropship direct to your customers. We therefore have no minimum order values and no minimum monthly spend. You can buy as little or as much as you like.

You are welcome to visit our showroom and premises in Wokingham Berkshire just 20 miles west of London on the M4. Click here for more information.

To place an order just use this website as you would a regular retail site. Put the items into your basket, adjust quantities, sizes, colours and checkout. If it is a dropship order please enter the customers address as the delivery address.

Payments can be made securely online either with a debit or credit card or if you prefer you can select to pay by PayPal.

It is extremely important that you keep a note of your order number. In the event of any problems we will need the order number to investigate. Failure to do so may lead to delays in fixing any problems.

Dropshipping

Dropshipping is a facility whereby we ship direct to your customers which means that you need not hold any stock as we do that for you.

The paperwork with the order contains no prices at all and has your contact details (web site address, email address and Telephone number). The only mention about us is the return address in the label so that in the event of non delivery the parcel will be returned to us.

Shipping Charges

For information on our shipping charges please Click here for shipping charges

Website

We also can provide you with your own eCommerce website preloaded with all of our products. There is no setup fee only a monthly web hosting fee of £15+VAT per month. Click here for more information. Cancellation is subject to 1 months notice.

You do not have to take a website from us in order to use our dropshipping service.

Faulty products and returns

If a product is faulty on arrival or within 2 weeks we will replace it at no cost to you but the faulty item must be returned using our returns authorisation system. Click here for the Returns Authorisation request page. This allocates a Returns Authorisation Number and a label to be used for returning the parcel.

If a customer wishes to exchange an item for another of the same value (most usually a garment size change) we will send them the alternative upon safe receipt of the original item. You will be charged for the shipping cost on the re-issue as this exchange is not our fault.

If we have sent the customer the wrong item (i.e. not the item you asked us to send) we will send them the correct replacement at our cost with a prepaid return envelope. As this is our fault we pay all costs.

If you selected the wrong item to be shipped and we sent that item as requested then the cost of fixing the mistake falls upon you. We will however happily take the item back into stock if unopened and use as credit against the correct item.

If a customer decides to return an item for a refund then we will take that item back into stock and give you a credit as long as it is saleable, unopened and in the case of garments unworn.

We do not charge a restocking fee for dropship orders but in the event of cancellation of a wholesale order we will charge a 20% restocking fee. This covers the cost of picking and packing then unpacking and restocking the goods. So if you have any questions about the products you are buying please check with us first.

Deliveries

Orders are usually delivered within 1-3 working days. We use either Royal Mail or Parcelforce for delivery depending on the size and value of the package and the expected speed of delivery.

You can choose some delivery options during the checkout process.

Lost or missing parcels

Unfortunately the occasional parcel does go missing. In the event of this please visit our missing parcels web page which explains exactly what you need to do to get the parcel delivered or re-issued.

Missing Items

Sometimes parcels do not contain the items you expected. In the event of this please visit our missing items web page which explains exactly what you need to do to check if your order is correct or not and if not why not.

Stock Levels

We maintain high stock levels at all times to deliver as efficiently as possible. However some items do occasionally go out of stock or are discontinued. You can check for Out of stock items by clicking here or from the main menu and discontinued items are listed here. If you require data feeds or email notifications of stock please see the section below.

If we receive an order for an out of stock item then usually it will be back in stock within 48 hours and it will then be shipped which is within our shipping timelines so we will not contact you about the slight delay. If the item is delayed beyond that we will obtain an estimate from our supplier and contact you about the delay. You can then liaise with your customer who can then decide if they want to wait, be refunded or choose an alternative.

Data Feeds and Email Notifications

If you require stock information via a data feed then go to Our data feeds page for information on XML format stock feeds.

If you would like to be notified by email for stock changes then please click here for email notifications. You will be sent at most 1 email per day about stock changes and if nothing has changed no email will be sent.

Party Plan Organisers

If you are thinking about starting a party plan business then please Click here for our Party Planners information page

Building your own website

If you are thinking about building your own website then please Click here for our Web Builders information page